Returns

LLULO wants you to have a wonderful shopping experience. Items are handmade and crafted individually. No one item is the same. At this time, all items are FINAL sale.  We do NOT issue refunds. Once again, we do NOT issue returns or refunds. Please check your order and make sure you have made a final decision.  Any problems that you may face will be answered and dealt with accordingly via email (customerservice@llulo.com)   

[If applicable]: IF 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.

Non-returnable items:
Gift cards


To complete your exchange, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and returned to you in the form of STORE CREDIT. This is NOT negotiable. 


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We ONLY exchange items if they are defective or damaged and ONLY for items that have duplicates. If you need to exchange it for the same item, send us an email at customerservice@llulo.com! 


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. IF you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.