Returns

LLULO wants you to have a wonderful shopping experience. Items are handmade and crafted individually. No one item is the same. At this time, all items are FINAL sale.  We do NOT issue refunds. Once again, we do NOT issue refunds. Please check your order and make sure you have made a final decision.  Any problems that you may face will be answered and dealt with accordingly via email (customerservice@llulo.com)   

[If applicable]: IF 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.


Several types of goods are exempt from being returned.

Non-returnable items:
Gift cards


To complete your exchange, we require a receipt or proof of purchase.

 


Exchanges (if applicable)
We ONLY exchange items if they are defective or damaged and ONLY for items that have duplicates. If you need to exchange it for the same item, send us an email at customerservice@llulo.com! 


Shipping

You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.